Not resolved
2.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
2 comments

Had previous orders with stoneberry, ordered something new online, and it generated a new account for me and now asking for a down payment in order for for my order to be approved, I called them and advised them I was an existibg customer and just wanted to add this item to my exsisting account, which the did, even addibg it 2 times which increased my balance double on my exsistibg account, I called stoneberry and their error was corrected, however now when I try to view my account online it shows the clised account with a zero balance, I again called Stoneberry and was advised this would be corrected, here I go today to try and make my payment only to find the internet generated account still shows up with a zero balance, this is 4 months later, guess I'll get off this computer and call them again, and see if it can get fixed withib the next 4 months, what a headache. My advise, if you have an exsisting account dont order online as in my case it will generate a entirely new account, and getting it removed is seemingly IMPOSSIBLE.

Product or Service Mentioned: Stoneberry Account.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Sep 15, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1219543

Hello, I totally understand your frustration!! I have an account with stoneberry and a couple of their sister companies.

You are correct...if you have an account and re-order online it messes every thing up. When you try to make your payment it shows a 0.00 balance . When I call to make a payment the sister companies are connected and I have to pick and guess between 3 Co's by my balance which is the correct one to pay using the auto.

I personally like the Co. But you about need a CPA to pay your payment!!

Anonymous
Cave Junction, Oregon, United States #1215766

It did the same exact thing to me!!

You May Also Like