Not resolved

Placed an order at midnight then called to cancel the order at 8am the next morning. They said the order was already in shipping mode and couldn't be cancelled.

Hard to believe given the order time and cancel time. They then told me I could accept the package and then pay to ship it back. Not happening. I said I would refuse delivery and was told they don't recommend that because if it doesn't make it make to them, I am still responsible.

Told them I was not if I didn't sign for it and was then told they don't require signatures for their packages.

So basically, you can order something and FedEx can say they delivered it, even though they didn't and you are out your money. Will NEVER do business with them again.

Product or Service Mentioned: Stoneberry Shipping Service.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jul 05, 2017.
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