Stoneberry Reviews

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Verified Reviewer New Reviewer

Over Stoneberry

3.7
I applied and was approved for financing with Stoneberry. I've tried to place orders on 3 different occasions. I can definitely appreciate the security measures they take in order to keep my privacy private. But when I have to fax to them a copy of every single document that proves I'm me, that's ok. Once. But when I'm asked to repeat the process 3 times? Very tedious.

User's recommendation: I really don't have one.

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ID
#2274932 Review #2274932 is a subjective opinion of poster.
Location
Puyallup, Washington
New Reviewer

Terrible service

1.0
Terrible service. Try to call and pay my bill and get nothing but nasty phone representative. So how is a person who pays their bill on time. When customer representative does nothing but argue with you? Very unprofessional employees at Stone erry

User's recommendation: Retrain all of employee’s at Stoneberry.

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ID
#2693464 Review #2693464 is a subjective opinion of poster.

Lousy customer service

1.4
Tried and toyed to get info on when my order would be delivered, it week delivered after they said it would be delivered. Went days without knowing when it would come.

User's recommendation: Do Not Order From Them.

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ID
#2672566 Review #2672566 is a subjective opinion of poster.
Pros
  • Nice magazine
Cons
  • Very privi

Want to pay my bills

Stone berry thank you for contacting me. I had a small issue. I no longer have that issue. I'm going to continue to pay my account until I get it paid off in full. I believe my next pay cycle is soon coming up. I will pay my bill at that time. In closing I thank you for your time and consideration in this matter. RESPECTFULLY SUBMITTED JOHN WASHINGTON
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#2672429 Review #2672429 is a subjective opinion of poster.

Angry

2.1
I ordered a package and had to wait weeks before it was shipped. I was told it would arrive on the 27th of June . I was told it was being shipped by federal express and they decided to change to United Parcel and it didn't arrive till weeks later and did not ever know where my package was. I paid around $39:00 dollars plus shipping and handling. I feel that I'm entitled to a refund or at least an apology for the way my order was handled and they're attitude when trying to get information.

User's recommendation: Do not order from them. They over price their merchandise and they're customer service is really bad.

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ID
#2660182 Review #2660182 is a subjective opinion of poster.
Location
Evansville, Wisconsin

Lacaze44@***.com

1.7
Order a roll a way bed quality not good. Called for return label understood one would be sent. I have not received one, this afternoon after holding on phone for 35 minutes I was told they didnt sent return receipts. How do I return inferior product without the return receipt?

User's recommendation: Not up to standard.

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ID
#2646909 Review #2646909 is a subjective opinion of poster.
Pros
  • Never order again
Cons
  • Are making me pay shipping manufacturer does not
  • Not up to quality
  • Never order again
Loss
$32
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Poor of the POOREST rude sarcastic unprofessional and disrespectful.

2.0
Spoke with an associate on 6/25/21 explained my situation regarding my order and found out some information that I was not aware of as well as me (consumer) sharing information that was not accurate. Associate was very nice ,pleasant . Asked to speak with a supervisor to explain my complaint this person who stated that they were a supervisor was VERY rude raised her voice at me and was very sarcastic when asked why she was raising her voice she hung up on me so did the second supervisor . This is not over .will

User's recommendation: Will be informing Everyone I know not to do ANY business with them .

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1 comment
#2035376

They keep calling me saying never got payment i sent 6/3/21 this happened last Oct also but every check i mailed out same day all got to places and through Bank.They tried making me pay double payment before July was even due! Called me at 8:30 @ night saying how do you want to pay this!!

Reply
0 0
ID
#2637386 Review #2637386 is a subjective opinion of poster.
Pros
  • Delivery was timely
Cons
  • Shipping charges
  • Customer service
Preferred solution
Let the company propose a solution

Need return address

1.0
Should have checked internet about quality of merchandise before ordering. Didnt send back due to the cost.106.00.

User's recommendation: Don’t purchase.

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ID
#2636962 Review #2636962 is a subjective opinion of poster.
Location
Malakoff, Texas
New Reviewer

Please call me you have gotten mail that should of went to Stoneberry I need you to return it back to me please

I need you to return mail you got from me it should of went to Stoneberry can you please call me ASAP
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ID
#2610191 Review #2610191 is a subjective opinion of poster.
Cons
  • Cant talk or speak to anyone
Preferred solution
My package sent to you returned to me
New Reviewer

I need to talk with someone very important

I sent you a package for return I have receipt and tracking you received by you your gave me wrong address I need return to me A.S.A.P
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ID
#2610047 Review #2610047 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Non
  • Any thing about stoneberry
Preferred solution
My package returned
New Reviewer

My payment says unsuccessful

3.6
My payment would not go through on line I was transferred to 4 different people and no body could help !!! This is crazy !
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ID
#2601086 Review #2601086 is a subjective opinion of poster.

Exchange earrings

I'm not liking the earrings I buy and I need to return them can you please send me a label for returns thank you
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ID
#2592878 Review #2592878 is a subjective opinion of poster.
New Reviewer

My order

Hi my name is Ashley, I have ordered three things to was all over the phone and one was online and Im trying to see when am I going to receive my order
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ID
#2591148 Review #2591148 is a subjective opinion of poster.
Service
Stoneberry Customer Care
Pros
  • Product still available
Cons
  • Cant talk or speak to anyone
Preferred solution
Deliver product or service ordered
New Reviewer

I didn’t get package

I received one of my package but not the other one I have been trying to call and Ive sent numerous emails and I yet have not heard a respond
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ID
#2582242 Review #2582242 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

I'm done with Stoneberry

3.0
I purchased furniture covers for recliner and love seat. They arrived in one box...the fit of the love seat cover was bad so I returned both in the original box which cost me $68.00, USPS parcel post. When they credited my account they left open a balance of $20.01 which apparently was their shipping costs which is not refundable. Now my account shows a $1.58 finance charge. There is no end to their greed. The only thing I have to show for this whole experience and $89.00 is a trip to the post office. TTTT

User's recommendation: Run away.

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ID
#2566021 Review #2566021 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Terrible customer service

1.7
A 2inch mattress topper was ordered a 4inch was sent and now they won't send a return label unless i pay for and i got it 5/17/21 the customer rep was the worst person i ever in my life spoke to she does not need to be in the people business she would not help me at all totally negative, on top of that they have blocked my phone number always a busy signal i have tried from other phones the calls go through

User's recommendation: do not waste your time customer service is 0.

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ID
#2560758 Review #2560758 is a subjective opinion of poster.
Pros
  • Non
Preferred solution
Deliver product or service ordered

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