Stoneberry Reviews and Complaints | stoneberry.com @ Pissed Consumer

Most helpful review

New Reviewer

May 16, 2022 Kathy C Ths of Sacramento, CA

Their lies and fraud pr tices

1.0

i ordered a set of rugs and i wanted to pay on them i never heard bk on email or ma then i get bill for 2 sets i called explained never gt 1 and oe nothing well was delivered but was stolen so the sent me somethingvto fi out to setle this didnt get it then didnt get...

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#3579898

Location

Sacramento, California

Aug 01, 2022 PissedConsumer3813583 of Acworth, GA

RIP OFF COMPANY

1.1

I got a set of luggage that was cheap for $99 and they charge me $200 and then they still charge me $40 to return a piece of crap Im out $40 on this company for nothing piece of crap luggage that didnt even roll not even up to date times the price tag said $99 and they charge me $200 and then another 40 to send it back for nothing so yes this is a big rip off piece of crap company would never recommend

User's recommendation: Don’t buy here.

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#3813583

Location

Acworth, Georgia

Pros

Pay it out

Cons

Cheap products
Not up to quality
Customer service

Loss

$37

Preferred solution

Full refund

New Reviewer

Jul 08, 2022 Ronda K Pav

Appauld

I received a duplicate order from your company and was billed for it .so I contacted your company explained what happened and ask for a return label to be told I would have to cover the shipping myself because you do not offer return shipping labels to save me the cost when it was actually your error I will pay my total 3oo plus dollar's then I will never shop with your company again I will tell everybody I know what you did for me have a good day

User's recommendation: Don’t deal with company’s that don’t back the customer.

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#3743538

Location

Indianapolis, Indiana

May 28, 2022 PissedConsumer3617438 of Alexandria, VA

They need a better delivery service and it seems everytime I call customer service it takes forever no more stoneberry thank God!

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User's recommendation: My enemies.

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#3617438

Location

Alexandria, Virginia

New Reviewer

Apr 27, 2022 Kristeen E Puk

Poor customer service

1.0

I purchased a bed set and returned 3 days later. (I had to pay the return shipping) Even though I returned everything I had ordered I was still charged for shipping and also charged interest on bedding that I only had for 3 days. So I have now paid over $100 for bedding that I do not have or want! I find it very sad that any company would charge interest on merchandise that was returned with in 30 days!!! Along with charging for shipping unsatisfactory merchandise!!!!

User's recommendation: Be 100% in what you order. You will pay out the *** for unwanted merchandise.

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#3521353

Location

Chippewa Falls, Wisconsin

Pros

Never order again

Cons

Return policy
Are making me pay shipping manufacturer does not
Not up to quality

Loss

$101

Preferred solution

Full refund

New Reviewer

Apr 04, 2022 Ian K Ziw

I cancelled my order

I canceled my order and still haven't received my refund and got a letter in the mail saying it's not canceled

User's recommendation: Stay away.

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#3460988

Loss

$90

Preferred solution

Full refund

Mar 30, 2022 PissedConsumer3448679 of New York, NY

Cancellation of orders

I have been given a lease of $200 but anytime i place order less that that its been canceled? And am not happy with this at all.

User's recommendation: Its good for customers.

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#3448679

Location

New York, New York

New Reviewer

Mar 28, 2022 Joshua B Mpo

I never received my order the boots and I called it in to y’all and sent back the form y’all sent to me I not paying for something I have received at all

I didnt receive my boots and iam pissed about it to and I sent the letter yall sent to me back to ya over two weeks ago

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#3442398

Pros

Loss

$21

Preferred solution

Deliver product or service ordered

Mar 21, 2022 PissedConsumer3423411 of Reading, PA

I haven't received my replacement yet. And I did not ordered a new one either!

1.3

Broken cpap machine. The c pap box is not working. I requested a replacement have not received it yet. I also paid for a replacement insurance

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#3423411

Location

Reading, Pennsylvania

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New Reviewer

Mar 06, 2022 Kristen L Rtx

Login

Cannot log in Been trying for a week cleared my Browser reset my iPad I tried everything you guys need to set me up with a new Online account it is driving me crazy my number is 207-698-**** my name is Krsten Lomison 3 cider hill creek road york maine 03909 Ive been trying to get online for over a week Ive called 15 times its ridiculous

User's recommendation: I’ve been trying to get online for over a week I’ve called 15 times it’s ridiculous.

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#3386388

Pros

Delivery was timely
Online account

Cons

Online account

Preferred solution

Reset my online account

New Reviewer

Feb 15, 2022 Shayne C Rzp

Order cancelled

I placed an order on stone berry and it was cancelled don't know why, I don't know why you guys need to satisfy your customers desires, you can't keep on cancelling our orders.

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#3340652

Location

Lexington-Fayette, Kentucky

Preferred solution

Deliver product or service ordered

New Reviewer

Jan 22, 2022 Patricia S Ysd

Can't order item $445336 on website

4.8

Issue was taken care of quickly Eric at customer service dealt with problem and my item is ordered and on its way

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#3279872

Location

Downey, California

Preferred solution

Issue resolved

New Reviewer

Jan 17, 2022 Gary B Dxx

Credit limit

2.3

I have been with Stoneberry for several years now and I make my payments on time and Ive never ever returned anything my problem is though I asked for increase and I guess Ive been denied and that I dont understand because I owe Stoneberry nothing in my balance is zero I was going to make an order but i know the people that has $800, $900 credit limit and Im at 500 and being with you longer that is why Im upset that is why I probably wont order nothing anymore unless yall treat me like everybody else

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#3266200

Location

Fort Smith, Arkansas

Loss

$185

Preferred solution

Let the company propose a solution

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New Reviewer

Jan 06, 2022 Carolyn A Jgh

Order , already have an account

Trying to place an order without applying again for credit, I'm already an approved credit customer, please fill my order that's in my k

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#3236842

Location

Wichita, Kansas

Preferred solution

Deliver product or service ordered

Jan 05, 2022 PissedConsumer3232911 of Sumter, SC

To check my balance

4.4

Great costumer service the lady was super nice.im sorry that I paid this off lol I really like this site compared to you know who . FINGERHUT

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#3232911

Location

Sumter, South Carolina

New Reviewer

Jan 01, 2022 Joyce H Hce

Return

I cant get it to cooperate right when I turn it on and try to get on the Internet it would not let me get on the Internet and Im just dont want it no more and I want to return it

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#3219834

Preferred solution

Not sure

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Privacy and Data Security	3/5
Diversity of Products or Services	3/5
Delivery Service	2/5
Website	2/5
Price Affordability	2/5

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"Can't order item $445336 on website"

"RIP OFF COMPANY"