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Summary of Stoneberry Customer Service Calls

384 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
03:55 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Stoneberry to Ask about:

Payments and Charges:

  • “My paymentive got 4 payments.”
  • “Payment”
  • “To make a payment”

Account:

  • “To check my balance”
  • “Account information”
  • “Close account”

Return/ Replace:

  • “Return item”
  • “Check on return”
  • “Returned AC”

Website/ Application:

  • “To check the status of my application”
  • “Slow on credit application”

Refund:

  • “About my refund”
  • “Refund”

Cancellation:

  • “Cancel some orders”

Other:

  • “Credit approval”
  • “Checking my order mail last week”
  • “My couch just fell apart”

About Stoneberry

Top 5 Stoneberry Services

Customer Care, Shipping Service

Top 5 Stoneberry Products

Account, Website

Top 5 Likes about Stoneberry

Website presents well, Some good items, Selections of household products, Products

Top 5 Dislikes about Stoneberry

Customer service, Quality of product and did not like the customer service, Misleading, Any thing about stoneberry, Time for shipping

Top 5 Related Companies

Mason Companies, Figis, Mason Easy Pay, BA Mason, Masseys

Summary

Stoneberry is an online retailer. The company was founded in 2010. Its headquarters is based in Chippewa Falls, Wisconsin, USA. Stoneberry offers the following products: electronics, clothing, shoes, toys, and others. There are special markdowns for most products. It is possible to apply for Stoneberry credit online. The company provides a web catalog. Stoneberry ships their products across the United States through USPS carrier. Customers can choose Standard, Priority or Express shipping options. The company accepts returns within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. Order status can be tracked in personal profile on the company website.

Stoneberry reviews and complaints

Stoneberry is ranked 289 out of 4392 in E-commerce category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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