Stoneberry
Reviews and Complaints
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Verified ReviewerDO NOT ORDER FROM STONEBERRT
I ordered a product it took over a month to RECIEVE I called told them to cancel order. I was told that I would receive shipping label and would be credited. I then get bill for past due amount plus late fees because they didn’t credit the shipping and handling what kind of stuff is that, so you mean even if I return item they still charge you shipping and handling and if you don’t know that you will have it on your credit account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Easy set pool
They gave me a refund
I'm trying to get approved
Stay away from Stoneberry!
I tried to pay my bill ahead of time online only to be told I had a $0 balance. I even screenshotted the information for future reference, not that it mattered to Stoneberry.
Two weeks later I received a letter saying my payment was late and I’d be charged a late fee! So then, to avoid any more late charges, I attempted to pay online, only to be told the website was experiencing technical difficulties, making my payment late again, incurring MORE late charges. Statements are unreliable and don’t arrive in a timely manner. I almost think they do this in order to tack on more fees.
Absolutely awful setup. I will NEVER buy from Stoneberry again and now throw away their catalogs as soon as they arrive.
Preferred solution: Let the company propose a solution
Illegally ran a $17 check for $77
This is a billing issue...not a product issue
Check on my order
Horrible customer service
Preferred solution: Let the company propose a solution
Defected solar lights
Check my online order
Account information
They require 75% down
HorribleTerrible product ,, I would give 0 rating if I could
Aweful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange payment information
I've been waiting on a book to do business with stonebery
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i ordered from stoneberry still don't have my order and they are saying my payment is due. now that is crazy.
i called the lady said o no it is not due till dec 20th. now who do you believe?
STONEBERRY:STONEBERRY IS THE WORSE COMPANY TO ORDER FROM.I ORDER A LABTOP AND WAS TOLD IT WAS ON BACK ORDERED.THEY TOLD ME IT WOULD BE SHIPPED ON ONE DAY. WELL IT WAS NOT.
I CALLED AGAIN AND WAS GIVEN ANOTHER SHIPMENT DATE. THAT HAPPEN THREE TIME DUE TO BACK ORDER.I CALLED AGAIN BECAUSE NOW THE DATE I WAS GIVEN WAS TO CLOSE TO THE DATE I WAS GOING ON VACATION. I ASKED IF THE LABTOP CAN BE SHIPPED THREES LATER DUE TO MY VACATION.CUSTOMER SAID NO WORRIES. ONCE I GOT BACK HOME I CALLED ABOUT THE LABTOP AND WAS TOLD IT WAS MAILED AND SIGN FOR.
I NEVER RECEIVED TO LABTOP AND TOLD THEM THAT.CUSTOMER SERVICE SAID WELL YOUR ACCOUNT WILL BE CLOSED AND I MUST PAY FOR THE LABTOP. NEXT THING I KNOW THEY CLOSED MY ACCOUNT.