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2.1 Based on 72 reviews
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  • Customers like
    • Products 1
    • Some good items 1
  • Customers don't like
    • Billing problems terrible customer service 5
    • Customer service 5
    • Quality of product and did not like the customer service 5
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Everything I have ordered is exactly as stated so far and I've been happy with the products. I have ordered personal items (shoes, sneakers, beauty appliances). Colors, sizes have been exactly as pictured online and in the catalogs. Ordering has been easy. Time to deliver has been faster than I had originally thought it would take under regular shipping (not express). I have not had to return anything to date and also have been able to take... Read more

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Ok, first I had to laugh over your "pissed customer" title. I think it is funny and someone has a great sense of humor. Ok first I have NO idea why you send me TWO of the exact same catalog every month. Second i have not ordered from you in several months, So would you PLEASE stop sending any catalogs to me ? I can go on line if I want to order something. Thanks, Ledean Harbridge P.S. i am not Ok...THIS *** me off. "Enter at... Read more

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Don't order anything express from Stoneberry. I paid 32 dollars for express mail. They shipped my package on Thursday, if I paid for express shipping why I'm not getting my package until Tuesday. That means Stoneberry didn't pay Fed Ex. I'm very disappointed because I order these pink sneakers for a friend who has breast cancer . She wanted them to walk in the breast cancer walk

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They got 159 bad reviews & one issue resolved. Don't look good ! That means they don't care

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Order sneakers for the breast cancer walk. Paid 32 dollars express shipping. Only to be getting the sneakers maybe 6 days later. Customer service with Janice or Janet the second time was horrible she didn't state her name I had to ask. Called back to speak to a supervisor and was just left on hold. Very disappointed

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I have noticed that I am having a problem with stoneberry, For this has been going on for the past year or more with other items I've purchased and I write them and they'll write back saying they corrected the error and then I go back to view it again and the price for what I have purchased seems to rise each time after I make my new payment maybe like 5 to 10 dollars more then what it was the last month I have been printing them out each month... Read more

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I have nice and good things to say about stone berry.

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Had previous orders with stoneberry, ordered something new online, and it generated a new account for me and now asking for a down payment in order for for my order to be approved, I called them and advised them I was an existibg customer and just wanted to add this item to my exsisting account, which the did, even addibg it 2 times which increased my balance double on my exsistibg account, I called stoneberry and their error was corrected,... Read more

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I am not a happy customer . I placed an oreder with Stoneberry after receiving a catalog. I called the order number and asked if I could place an order and just pay for it without going on a payment plan. They said yes, I ordered the item, they took the money out of my checking account and told me that I would be receiving a text with confirmation and ETA of delivery. Four days later, no text and when I call to inquire the customer service... Read more

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Do not buy from them they do not offer service contracts on anything they carry and only offer 30 day returns. I bought a game console for my grandson for Christmas it broke and all they did was try to give me the manufacturers phone plus their customer service supervisor was clueless not understanding what their incident # was Read more

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