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2.0 Based on 69 reviews
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    • Customer service 5
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I have nice and good things to say about stone berry.

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Had previous orders with stoneberry, ordered something new online, and it generated a new account for me and now asking for a down payment in order for for my order to be approved, I called them and advised them I was an existibg customer and just wanted to add this item to my exsisting account, which the did, even addibg it 2 times which increased my balance double on my exsistibg account, I called stoneberry and their error was corrected,... Read more

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I am not a happy customer . I placed an oreder with Stoneberry after receiving a catalog. I called the order number and asked if I could place an order and just pay for it without going on a payment plan. They said yes, I ordered the item, they took the money out of my checking account and told me that I would be receiving a text with confirmation and ETA of delivery. Four days later, no text and when I call to inquire the customer service... Read more

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Do not buy from them they do not offer service contracts on anything they carry and only offer 30 day returns. I bought a game console for my grandson for Christmas it broke and all they did was try to give me the manufacturers phone plus their customer service supervisor was clueless not understanding what their incident # was Read more

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HELLO, I RECEIVED MANY CATALOGS FROM THSI COMPNAY AND MY CREDIT IS NOT EXCELLENT BUT IT IS GOOD. I WAS TOLD I WAS PREAPPROVED FOR $300. I PLACED AN ORDER AND FOR THE PAST WEEK IT STATES IN THE COLUMN FOR SHIPMENT STATUS IMS Demographics Hold WHAT THE HECK DOES THAT MEAN? I HAVE READ WHERE PEOPLE PLACE ORDERS AND THEY WILL STATE IN THE SHIPMENT COLUMN LETTER MAILED ON A CERTAIN Date stating that you more than likely have TO PUT a down payment to... Read more

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Please do not ever open an account with this so called company. "Customer service"? Pathetic. I opened an account with this company and sent back what I ordered and when I called to make a payment their system "was down" "unavailable at this time", "down all day no one can get in" I called in to close thedamn account because it's nothing but a nuisance and made a payment and got a "confirmation" that the payment went through. Days later, it... Read more

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I like everything I have received so far great job

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Tried to sign in for a new account was repeatedly told that I wasn't submitting a valid email. I was submitting an email that I have used for years.

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i ordered a sham and matching bed spread 07/11/2016. When i got the order the sham was the right color but bed spread was a different color. I returned it to them and paid a$17. 00 shipping fee in the mean time i reordered the bed spread to save time and they sent the wrong color again, i refused the order at the postoffice. I called customer service and they argued with that i had ordered the wrong color. I didnt because i had the original... Read more

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WORST ONLINE SHOPPING EXPERIENCE EVER!#!. DO NOT PURCHASE ANYTHING FROM THIS RETAILER. THEY DO NOT STAND BEHIND THERE PRODUCTS.CUSTOMER SERVICE ALL THE WAY UP TO MANAGEMENT WAS A JOKE. THERE PRODUCT WAS AS ADVERTISED, IT BROKE RIGHT OUT OF BOX &THEIR ATTITUDE WAS"TOO BAD SO SAD"BUT WE GOT CHA MONEY". CALLING LOCAL CREDIT BUREAU AND TV NEWS TO INVESTIGATE FURTHER SO OTHERS WON'T BECOME A VICTIM OF SUCH HORRIFIC BUSINESS PRACTICES Read more

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