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    • Customer service 5
    • Faulty item 3
    • Not able to cancel order 3

I called about ongoing charges sent to me for items I returned on time.I had to pay to return the item, which was fine...my mistake,but I was told I was also being charged for company sending me the item also. REALLY..... I knew that must be a mistake...I was wrong , When I called cus.svs.,was told the re-occuring charges was stoneberry policies. This company is a TOTAL RIP OFF ....they were... Read more

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Hi my name is kenneth deel i applyed for credit with stoneberry it frose up i would like to place an order could u please call me asap if u would like my business my email keithdeel70@gmail.com it is very important to me i look forward to hearing from you soon 2769706797 thanks Add comment

Im happy with Stoneberry. Fast shipping and high quality. Add comment

They are very misleading False credit increases Do not stand behind products or their own mailings Dont get caught up in it Do not order Add comment

I received an item for a christmas gift that didn't work properly so i called stoneberry and they told me that I would have to pay to have it shipped back to them and I never heard of a company making you pay to return a faulty item. I even asked to talk to the supervisor and she said I would have to get in contact with the company conair that made the massage heating pad because it was ordered... Read more

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I received a gift for which I have absolutely no use. When I tried to return it at the Fed Ex Service center they told me it would be very expensive unless you sent me a return pd. postage label. I called for one and Josh told me that Stoneberry does not do that. It would be my cost to send it back. That is VERY POOR BUSINESS PRACTICE!!! At my initial inquiry as to how to go about returning the... Read more

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I just placed my first order and I'm already having problems with my account and billing. Stoneberry does not make it easy to continue to do business with them, make payments, monitor your account, etc... I have not even received my first order and I already know I will never purchase from them again. When i voiced my concern with customer service they said they understand my frustration and i... Read more

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I first opened my account in 2014 for a couple of Christmas presents. Every time I made a payment on my account it would not post until after a late fee had applied. No matter when I mailed it. A year later I put on another order. They would not give me a line of credit and so I paid in full for the order. I ordered 3 blankets for $7.99 each. I hated them so I sent them back. They used these... Read more

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I returned a bed set today had to pay 27.00 for postage. I have never had to pay to return a product from any other company. Not happy about this. I have ordered a nother one. Hope i wont have to return this one. Add comment

Great service I think the people that choose to complain are just trying to get *** for free because I have never had a problem with the buying or the return policy Read more

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