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    • Misleading 8
    • Customer service 7
    • Quality of product and did not like the customer service 7

I have never had such a hard time trying to pay these ***. Got my bill paid down to 2 payments and they have locked me out of my account and i keep getting the run around on the phone what the *** ! Add comment

I am a longstanding Stoneberry customer. I have never received anything I wanted to return and until now have never had any complaints. I have always ordered online. But my last order is changing how I view Stoneberry's way of doing business. My original order was for three window blinds to be sent to my Tennessee address. (billing address is my Florida address). I indicated this when I placed the order. When I checked the status, I saw that the order for three blinds was cancelled and replaced by another order (which I did not do) for one... Read more

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I brought a pair of sunglasses for round 18 dollars because they looked great in tge catelog. But, when I recieved them THEY WERE ALL BEND UP! So, I hadv to straighten them out which was easy to do because the metal was soooooo... CHEAP which leaves me fearful wearing them in the sun. Add comment

I was dissapointed with the mens gold nugget ring, itself is very pretty but the quality leaves a lot to be desired.very thin metal would not be adviseable to wear every day.being so thin it would not take much to break it.but i guess iam more to blame for not doing a little more research.$150.00 dollars plus $23.00 shipping is not worth it i guess i should have went to a pawn shop and got a better deal.being said i guess i can live with it just wear it occasionaly,iam not pissed just disappointed, Read more

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I'M MORE THAN PISSED....I JUST RECEIVED A LETTER IN THE MAIL ON APRIL 8,2016 FROM RETRIEVAL-MASTERS CREDITORS BUREAU, INC AT 4 WESTCHESTER PLAZA, SUITE 110 ELMSFOND,NY 10523, STATING THAT SOME TIME AGO I PLACED AN ORDER WITH THEIR CLIENT, MASON SHOE COMPANY, FOR YOUR PURCHASE WITH STONEBERRY IN THE AMOUNT OF $552.73 OUR CLIENT HAS REFERRED YOUR ACCOUNT TO US AS THEY CLAIM THAT YOU HAVE NOT PAID AS AGREED AND THEREFORE OWE THIS REMAINING BALANCE... I HAVE NOT ORDERED ANYTHING FROM STONEBERRY SINCE 2014 AND THE BILL WAS PAID IN FULL I CONTACTED... Read more

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Come on people's i been dealing with stoneberry for over 5 year's or better, never had a problem with any of my order,nor the merchandise. This is not one of your fifth Avenue store, you want top quality product for pennies.Ain't gunna happen, so stop your whining and complaining. Add comment

Stoneberry is full of ***. When asked about how they operate I was told they are just like Fingerhut... WRONG! They are not like Fingerhut. I was given a credit limit... so I thought... but just found out these knuckleheads run your credit with every order... NOT LIKE FINGERHUT. I was asked to put a down payment on my order when I inquired why would I have to do that? They informed me that I am past due with one of their affiliates...WTF! How are you basing my order on another company. DO NOT ORDER FROM THEM!! They are liars and you don't have... Read more

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The look of horror on my face when I opened my order a chair value 200.00 ,the cheapest ugliest thing I have ever seen, return policy sucks UPS wants 176.00 to return because the box is oversized weighs 40lbs, Fed Ex wants 200.00 to return this piece of ***, customer service is of no help , lesson learned I should have checked all the complaints before I ordered, never again , so now I am stuck with paying for this either way, DONT BUY FROM STONEBERRY you will be sorry! Read more

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Ordered 3 things and onlyvsatisfied with walker-no assembly except for sliding back in and it was good quality. I am a woman alone and cant assemble things. You need to put assembley required in your catalogue. I hated the other 2 things I ordered due to that plus inferiir quality. I hired someone to put table and stools togethet. It took him way over a day to get it togethet and ended up with 3 extra parts. Ordered convertible pet stamps and ramp. Inferior quality and have to assemble and again directions are not good to figure out how to put... Read more

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I will NEVER order anything from Stoneberry, the item was cheap, I sent this item back twice and each time they sent a new one it was broke. Customer Service team needs training BAD. I would not recommend this company to anyone. BAD Items, BAD items, BAD Items, BAD Items, Then they want to enter at least 80 word, what more do you want me say say beside your product is no good. the cost was over $500.00. go figure! BAD BAD BAD BAD BAD Read more

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